Welcome to ThreadNest Store! We’ve compiled answers to the most common questions about our premium headwear and apparel. If you don’t find what you’re looking for, please contact our customer care team at [email protected].

About ThreadNest

Who is ThreadNest for?
ThreadNest caters to fashion-conscious individuals and families looking for quality headwear and apparel. Our target customers include:
  • Men who appreciate stylish caps and comfortable t-shirts
  • Women seeking fitted and curvy-cut t-shirts and crop tops
  • Parents shopping for kids’ clothing and baby bibs
  • Hat enthusiasts looking for various styles from snapbacks to bucket hats
What’s the style of your products?
ThreadNest offers contemporary, urban-inspired apparel with:
  • Trendy designs like distressed and embroidered caps
  • Fitted and curvy cuts for women
  • Versatile basics that work for casual and streetwear styles
  • Youthful, playful options for kids

Products

What types of hats do you offer?
Our hat collection includes:
  • Adjustable Caps
  • Baseball Caps
  • Bucket Hats
  • Camo Snapbacks
  • Distressed Caps
  • Embroidered Dad Caps
  • Flat Bill Snapback Caps
  • Knit Caps
  • Mesh Caps
  • Printed Hats
Do you offer plus-size options?
Yes! Our “Ladies Curvy T-Shirt” is designed specifically for women who prefer a more generous fit while maintaining style and comfort.

Ordering & Payments

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.

Shipping & Delivery

Where do you ship?
We ship worldwide with reliable carriers! However, please note that some Asian countries and remote areas may not be serviceable.
What are my shipping options?
Standard Shipping ($12.95):
  • Carriers: DHL or FedEx
  • Delivery Time: 10-15 business days after dispatch
  • Includes full tracking
Free Shipping (Orders Over $50):
  • Carrier: EMS
  • Delivery Time: 15-25 business days after dispatch
  • Basic tracking available
Note: All orders are processed within 1-2 business days before shipping.
Why might my order take longer to arrive?
Delivery times may vary due to:
  • Customs processing in your country
  • Local postal delays
  • Peak season volumes
  • Remote delivery locations
Any customs fees are the responsibility of the customer.

Returns & Exchanges

What’s your return policy?
We offer easy returns within 15 days of delivery. To initiate a return:
  1. Contact our customer care team at [email protected]
  2. Include your order number and reason for return
  3. Follow the return instructions provided
What if I receive a damaged or incorrect item?
We sincerely apologize for any inconvenience! Please contact us immediately at [email protected] with photos of the issue, and we’ll make it right with a replacement or refund.

Contact Us

How can I reach customer service?
We’d love to hear from you! Email us at [email protected] or write to us at:

ThreadNest Store
64 Dola Mine Road
Raleigh, US 27607
Ready to upgrade your wardrobe? Explore our premium caps and apparel today! Start Shopping Now