At ThreadNest Store, we’re committed to delivering premium urban apparel straight to your doorstep with seamless service. Whether you’re rocking our adjustable caps or ladies fitted tees, we’ve got your back with transparent shipping and hassle-free returns.

Shipping Information

Order Processing

We hustle to get your urban style essentials ready to ship:

  • Processing Time: 1-2 business days after order confirmation
  • Delivery Areas: Worldwide (excluding some Asian regions and remote areas)

Shipping Options

Standard Shipping (DHL/FedEx)

  • Delivery Time: 10-15 business days after shipment
  • Flat Rate: $12.95 USD
  • Best for: Faster delivery of your snapbacks and tees

Free Shipping (EMS)

  • Delivery Time: 15-25 business days after shipment
  • Minimum Order: $50 USD
  • Best for: Budget-conscious streetwear lovers

Returns & Exchanges

While we craft each embroidered dad cap and curvy tee with precision, we understand sometimes things don’t work out. Our urban style guarantee ensures a smooth return process.

Return Policy Basics

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed with original tags and packaging
  • Proof of Purchase: Required for all returns

Important Note:

For hygiene reasons, we cannot accept returns on baby bibs and knit caps unless they arrive defective.

Step-by-Step Return Process

  1. Contact Us: Email [email protected] within 15 days with:
    • Your order number
    • Item details (name, size, color)
    • Return reason
    • For exchanges: desired replacement details
  2. Approval: Our style team responds within 2 business days with return instructions
  3. Ship Your Return: Package items securely and send to:
    ThreadNest Store Returns
    64 Dola Mine Road
    Raleigh, NC 27607
    United States
  4. Processing: Allow 3-5 business days after we receive your return

Refund Details

  • Timeline: 5-10 business days after processing
  • Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • Return Shipping: Customer’s responsibility unless item is defective

Exchange Requests

Want to swap your distressed cap for a different size? Follow the return process and include:

  • Desired exchange item
  • Preferred color/size from current collection

We’ll ship your new urban gear once we receive the return (international exchanges may incur additional shipping charges).

Damaged or Defective Items

Found a flaw in your camo snapback or all-over women’s t-shirt? Contact us immediately at [email protected] with photos of the defect. We’ll arrange a free replacement or refund.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear ThreadNest Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details:
– Item(s) for return: [Product Name, Size, Color]
– Reason: [Change of mind/Defective/Wrong item received/etc.]
– For exchanges: Desired replacement item [Product Name, Size, Color]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Urban Style Guarantee

Just as we craft each flat bill snapback and ladies t-shirt with urban precision, we handle your returns with care and efficiency. Questions? Reach our style squad at [email protected].